Privacy Notice

This privacy notice tells you what to expect when Net Support UK collects personal information.

This Policy applies to information we collect about:

  • Visitors to our websites
  • Customers, People who consume our services
  • People who enquire about our services
  • People who consume our content e.g. who subscribe to our newsletter, download one of our videos or request a publication from us

It does not cover:

  • Job applicants, current and former employees (see separate HR Privacy Policy)

What information do we ask for?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

Affiliate company

Net Support UK shares the data it collects with its affiliate company, Spectrum Internet.

 Identity Data

First, Middle, Last Name. Title, Username, Date of Birth.

  Contact Data

Billing, Delivery, Business Address, Email Address Telephone Numbers.

  Financial Data

Bank Account and Payment Card Details.

  Transaction Data

Details of order, quotes, Payments, communications in relation to enquiries and services.

  Technical Data

Internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices.

  Profile Data

Your interests, preferences, feedback and survey responses.

  Usage Data

Information about how you use our products and services.

  Marketing and Communications Data

Your preferences in receiving marketing from us and your communication preferences. Event attendance and Website usage.

When someone visits our websites, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Categories of Data:   Technical Data, Marketing and Communications Data
Legal Basis:   Legitimate interest
Retention:   N/a as data is pseudonymised

Cookies

Use of cookies by Net Support UK. You can read more about how we use cookies on our cookies policy.

Occasionally we ask for personal and company information for website visitors to consume our content. There will always be an option to opt out of further communications with us. We will store your data in a secure environment, and will not share it with a third party, unless required as part of a customer contract e.g. to be able to provide you with a service you pay for.

Categories of Data:   Identity Data, Contact Data,  Technical Data,  Profile Data,  Marketing and Communications Data
Legal Basis:   Consent
Retention:   Until consent is withdrawn – refreshed at appropriate intervals

From time to time we will speak to customers, potential customers and partners face to face, for example at events or at offices. Any data collected will only be used to inform future dealings with those parties and will not be shared with any third party unless it is necessary for the provision of services.

Categories of Data:   Identity Data, Contact Data,  Profile Data
Legal Basis:   Legitimate Interest
Retention:  Until future dealings have been informed

We use a third-party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

Categories of Data:  Contact Data
Legal Basis:   Legitimate Interest
Retention:  Three Months

Net Support UK offer various services to businesses and residents in the UK.

Please Note: We are under contractual obligation to hold the details of the people who have requested the services in order to provide them. However, we only use these details to provide the service the person has requested and for other closely related purposes.

We also share your information with our 3rd Party Suppliers and Partners, but only for the express purpose of providing your service. For example, a Courier Service for Delivery, or a Telecoms Provider for provision of service.

Customers of Net Support UK and Spectrum Internet will receive operational information (e.g. invoices, product updates, security alerts) regardless of whether they have opted in to Marketing Communications.

You should also be aware that we are obliged to collect certain Information for statutory purposes. This includes Financial information for HMRC and Technical Data for Law Enforcement Authorities. The retention period for this information varies, retained information will be only used for these purposes.

Categories of Data:   Identity Data, Contact Data, Financial Data,  Technical Data,  Profile Data, Usage Data, Transaction Data,  Marketing and Communications Data
Legal Basis:   Contract
Retention:  12 Months After Cease of Contract

Security

We closely monitor and regularly review the security of our data storage and processing environment, taking any remediation actions as and when required.

Your Rights

You have right of access to personal information which we hold about you. If you wish to make enquiries about this information, have it corrected or request for us to stop processing it, please contact us via post or email: Using details below.

Complaints

If you want to make a complaint about the way we have processed your personal information, you can contact us at the details below.

You can also complain directly to the UK supervisory authority (ICO)

Further Details

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Net Support UK’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11/05/2018

If you want to contact us Net Support UK in relation to our privacy policy or the way in which we collect, process or store information, you can contact us using these details:

Net Support UK Ltd

dpo@nsuk.com

029 200 22 300

FAO: DPO
Net Support UK Ltd
Charnwood House
Coullivaud Place
Cardiff
CF24 5HF